Subject: Arabic Language Test - Khaled Alawi
From: Khaled Alawi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 10:20:43 -0400

| | Foreign Language Screening Test

Name | Khaled Alawi    /  (0091) 9346544942    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer khaled speaking with you

sorry for hearing that from you
And we are apologies to get this experience from the courier

We will try to help you to get your order as soon as possible.

Khaled

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer khaled speaking with you from baby shop
sorry for hearing that from you
And we are apologies to get this experience from the courier

We will try to help you to get your order as soon as possible.

Khaled

| |