Subject: Arabic Language Test - Abu Bakar
From: Abu Bakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 07:09:57 -0400

Foreign Language
Screening Test

Name

Abu Bakar
/  (91) 8840177103    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I checked your order with ID 9643039489 and I want to inform you
that unfortunately   the courier person was suffering from fever and cold so
the courier team handed over his responsibilities to an another newly courier
person and he was receiving fake calls from various mobile number so he
considered your call among them .  he is very shameful for his unprofessional
activity and he says sorry. Make sure that you will receive your item within 24
hours and he will also say sorry before you. First time it happened during our
services and firmly believe me that it will not happen again.

Thanks for your complain to make us more active and fair.

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

I checked your order details by your order id
and I also found that you order blue colour trouser but as per your information
that it is different colour which is happened by mistake while it doesn't happen
in our services so I am so sorry for that and make sure that you will receive
your correct colour within a day and believe me that it will not happen
again.

Thank you very much to raise your concern with me.