Subject: Dutch Language Test - ajay sundriyal
From: ajay sundriyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Mar 2021 23:31:37 -0400

| | Foreign Language Screening Test

Name | ajay sundriyal    /  (78274) 14732    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam/Sir,

Thank you for contacting our team about this issue. First I really apologize for inconvenience and misbehave from courier team. I will raise this issue to my manager and I checked about your order it is on the way and you will receive tomorrow evening. Because of transport strike it got delayed.

Once again apologize for inconvenience .
I am sending you this courier with free shipping.

Thanks for contacting us.

Regards,
Ajay

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Mam,

Thank you for contacting our team about this issue. First I really apologize for inconvenience and misbehave from support team. I will raise this issue to my senior team management. I checked about your concern yes there is mistake done by our packing team they packed different color at your address. I am raising exchange request from my side you will receive your courier in next 2-3 days.

Once again apologize for inconvenience .
I am sending you this courier with free shipping.

Thanks for contacting us.

Regards,
Ajay

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