Subject: Spanish Language Test - Shankar Singh Manral
From: Shankar Singh Manral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Mar 2021 02:19:16 -0400

Foreign Language
Screening Test

Name

Shankar
Singh Manral    /  (91) 9311395881    / [email-masked]

Whats your first language

Spanish

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello,

We are really sorry for the inconvenience caused to you and thanks for the
feedback. We will share your feedback with our courier partner and make sure
that the order is delivered on time.

If due to any reason the order is not delivered within 24 hours, we will
initiate the refund for the same. However, we will try our best to make the
delivery possible within 24 hours.

We really appreciate your patience and assure you that the feedback about the
courier partner will be taken seriously and right action will be taken.

Regards,

XYZ

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,

We are sorry for the inconvenience caused to you and thanks for the feedback
provided for the support team.

We assure you that the right step will be taken for the feedback and request you
to provide the details about the item and the color you want to be exchanged
with.

We appreciate for the patient and waiting for your response.

Regards,

XYZ,

BayShop Team