Subject: Spanish Language Test - rohit salaria
From: rohit salaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 22:27:24 -0400

Foreign Language
Screening Test

Name

rohit
salaria    /  (91) 8699761107    / [email-masked]

Whats your first language

Spanish

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

Apologies for the delay and inconvenience.

This is regarding your order number 9643039489 ordered on 23-March-21.

We really understand your concern and already shared feedback to courier team
Moreover we have already intiated a ticket number so that product which you have
ordered should reach to you with 24 hours.

Thank you for feedback and take complete ownership for this.

Your complaint is already launched and will be resolved within 24 hours.

Thanks,

Baby shop TeamHell

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,

Apologies for the delay and inconvenience.

This is regarding your order number 9643039489. We already raised the request on
this to the required department with respective feedback shared by you.

I do agree that this should have been delivered and email already shared with
courier team at same time.

We promise to digdive for the issue have raised and will take appropriate action
accordingly.

Thanks for feedback and replacement already intiated from our moreover you will
get confirmation email within 24-48 hours.

Looking forward to continue shopping with us.

Thanks & regards,

Babyshop Team