Subject: French Language Test - Prakash Upadhyay
From: Prakash Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 14:22:24 -0400

| | Foreign Language Screening Test

Name | Prakash Upadhyay    /  (110084) 7836925968    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Firstly, We would like to apologise for the inconvenience caused.

We have checked your case, your order delay due to covid, we will provide your order within a  24 hours in your address

Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Firstly, We would like to apologise for the inconvenience caused.

We have checked your order is  by mistakenly change with other Oder. We will change your oder asap and we will provide you right oder with 2 day's.

Regards
XYZ

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