Subject: Arabic Language Test - Mohd Mustahsan
From: Mohd Mustahsan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 13:01:38 -0400

Foreign Language
Screening Test

Name

Mohd
Mustahsan     /  (91) 8588905991
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi Dear
Customer,

Thank you for contacting us.

We really apologize for the inconvenience and delay caused to you.

We would like to inform you that we have escalated your concern to the relevant
team to deliver the order as soon as possible and investigate the reason behind
the delay so that the strictest action could be taken against the courier
guy.

Note: We would like to compensate for the inconveniences by giving voucher worth
SAR10 that can be used for the next purchase from Babyshop.

Regards,

Support Team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Dear
Customer

Thank you for shopping with us.

We sincerely apologise for the inconvenience that you faced while shopping with
us.

We would like to request you to share the picture of the wrong items so that we
can further check the issue with the relevant team. Noting that we have raised
the issue regarding the rude behaviour of the Customer Support Team to the
concerned team so that the matter can be investigated thoroughly and exemplary
action could be taken against the Customer Care Executive in the question.

We would compensate for the inconvenience once the picture of the wrong items is
sent to us as we have to check whether the items are wrong or not.

Regards,

Support Team.