Subject: German Language Test - Sanjeeb Chowdhury
From: Sanjeeb Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 09:54:55 -0400

| | Foreign Language Screening Test

Name | Sanjeeb Chowdhury    /  (75018) 52262    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

This Is Agent Sanjeeb from the service representative team of babyshop. We sincerely apologise for the Inconvenience that caused to you. Babyshop always looks forward to provide you an Incredible standard of service with a goal to deliver your product within the mentioned timeframe.

As you have come across this Inconvenient situation, Hence we have registered your complaint for the order I'd 9643039489 and we look forward to provide you a much quicker resolution with your product getting delivered within the next 24-48 business hours. Your concern regarding the courier team will be strictly crosschecked and verified, along with equal amount of action will be taken against It.

We highly appreciate your time and patience that you have shown to us during the period of your product delivery. We also want to thank you for coming up to us and sharing your experience. This will help us to take better steps and make our service better so that you don't have to come across this kind of unfortunate happening In the future.

Thank you,
Agent Sanjeeb

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

This Is Agent Sanjeeb from the service representative team of babyshop. We sincerely apologise for the Inconvenience that caused to you. Babyshop always looks forward to provide you an Incredible standard of service like we always do. However, as you have encountered this unfortunate happening hence your concern will be strictly taken Into care with equal amount of action taken against the unprofessional behavior

We have registered your complaint for the order I'd 9643039489 and we look forward to provide you a much quicker resolution with your product getting replaced within the next 24-48 business hours.

We highly appreciate your time and patience that you have shown to us during the period of your replacement product. We also want to thank you for coming up to us and sharing your experience. This will help us to take better steps and make our service better so that you don't have to come across this kind of unfortunate happening In the future.

Thank you,
Agent Sanjeeb

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