Subject: Arabic Language Test - Ehab ahmed
From: Ehab ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 08:09:39 -0400

| | Foreign Language Screening Test

Name | Ehab ahmed     /  (0091) 8750312178    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for informing us about your undelivered order. Please accept my apologies on behalf of babyshop. We have checked to find out the reason why your shipment was delayed.the shipment got delayed due to a routing error. Now, we have fixed the issue and expect it to be delivered in the coming day at your doorstep. However, we do regret any inconvenience caused due to the delay. Generally, such delays never happen but this time it was caused due to an error in our system which we got instantly fixed.
Thanks for your patience
Your sincerely
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer
I would like to apologize behalf of our support team, we are truly honored to serve you ,
Please accept our apologies, and your order will be exchanged shortly as ablue color trouser .
Your sincerely
Babyshop

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