Subject: French Language Test - Ragini Kumari
From: Ragini Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 07:06:30 -0400

Foreign Language
Screening Test

Name

Ragini
Kumari    /  (91) 7322890439    / [email-masked]

Whats your first language

French

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

This approach to complaints letter-writing is effective for
private consumers and for business-to-business customers who seek positive
outcomes from writing letters of complaint.

The principles apply to complaints emails and phone calls too, although letters
remain generally the most reliable and effective way to complain, especially for
serious complaints.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

For this purpose, your E-commerce store needs to have a
responsive web design and a mobile-friendly theme. Customers expect
mobile-friendly sites. Businesses with a mobile-friendly website will make more
sales over those which do not have one. Statistics since 2017 show that mobile
device usage is either equal to or surpassing desktop usage.