Subject: French Language Test - Vanya Jain
From: Vanya Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 06:58:36 -0400

| | Foreign Language Screening Test

Name | Vanya Jain    /  (+91) 9560686372    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings,

Kindly accept my apology for all the inconvenience caused to you. This is not the kind of experience we would want our customers to have with Babyshop. We have taken your feedback scincerely and will make sure that this does not repeat in future. Moreover, appropriate action will be taken against the delivery executive.

Rest assured your courier has been expedited through V-Fast and you’ll receive it within the next 12 hours itself! I hope this brings some respite. And as a loyalty gesture I have attached a 20% discount coupon for your next purchase from Babyshop. We value our patrons and like to give a great shopping experience always.

Warm Regards,
CYZ
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings,

First and foremost please accept my apology on behalf of the support team. A strong feedback will be shared with the executive at fault and we will make sure this never happens again.

Your request has been noted and you will receive the colour of your choice within the 24 hours. Do share your valuable comments on the apparel, we value our customers’ opinions. Once again, kindly accept my apology, you are a valued customer of Babyshop.

Warm Regards,
XYZ
Babyshop Team

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