Subject: Spanish Language Test - Atul Narang
From: Atul Narang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 06:16:17 -0400

| | Foreign Language Screening Test

Name | Atul Narang    /  (152107) 9888660096    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sub - Apologies for delayed delivery

Respected Sir,

We sincerely apologise for the inconvenience occured on our end but we assure you the same will be delivered tomorrow or we will cancel your order and refund your amount back. Hope you are satisfied with our resolution, keep shopping with us.

Customer representative team
Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub - Apologies for inconvenience

Respected Sir,

We apologise for the inconvenience occured on our end. The replacement of the product has been initiated and we will try our best so that the replaced product can be reached to you as soon as possible. Hope you like our resolution keep shopping

Customer Representative Team
Amazon

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