Subject: Arabic Language Test - Neeraj NA
From: Neeraj NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 06:04:25 -0400

| | Foreign Language Screening Test

Name | Neeraj NA    /  (91) 9555013929    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Greetings From Babyshop Team.

Apology for all the inconvenience caused to you and we will be to our best to courier your packege with the 24 hours and will take the required neccessary steps to provide the best customer experience.

We below the contact number and email id to get in touch with for any instance response.

Contact number xxxxxxxxxx
Tracking ID ××××××××××
Service request number xxxxxxxx

Also we would like to thank you to share you feedback as this is going to help us improve.

Have a great day ahead!

Thanks and regards.
Neeraj
Comtomer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer.

Greetings From Babyshop!

Thanks for sharing the feedback and we deeply regret to all inconvenience caused and we will assure provide support to best we can.

Also we would requrst you share the details if you have any from your last call with support team so that we can take the required action so that out customer service support can be improved to best of users satisfection.

For your ordered repalcment and complaint we would request to share your contact details so that we can setup a call with to deliver the best service to.

Thanks for sharing the feedback this will help us improve for future prospective.

Have a great day!

Thanks and regard
Neeraj
Customer service representative

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