Subject: German Language Test - Shiwendu Sahae
From: Shiwendu Sahae <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 05:48:25 -0400

| | Foreign Language Screening Test

Name | Shiwendu Sahae    /  (+91) 9836124488    / [email-masked]
Whats your first language | German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I apologise that that you get your parcel very late due to courier company's fault and will also look out that how did the delivery boy misbehaved with you and going to lodge a complain against him in the courier company. I will also try my best to get you compensation from my company. Once again i apologise to you and will make sure these kind of things never ever happen with you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Firstly i am extremely sorry and apologise ma'am for the behaviour of our support staff. I am personally looking into this matter, that why this kind of problem happened to you. Allow me few days so that i could deliver the right colour you ordered for and will also look after that you get what you ordered for. Once again i am apologise to you.

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