Subject: Chinese Language Test - Aman Yadav
From: Aman Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 10:54:41 -0400

| | Foreign Language Screening Test

Name | Aman Yadav    /  (121005) 9667091075    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all I want to apologize for the inconvenience cause by our service and I want to assure you that we do our best to deliver your order within 24 hours soo please don't cancel your order it will reach you with in 24 hours.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I want to apologize for your inconvenience and we will check your order if you order different colour and get different then we assure you that we will exchange your order with what your actually want and sorry for late delivery and please continue shopping with us

| |