Subject: Dutch Language Test - Anurag Thakur
From: Anurag Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 07:16:09 -0400

| | Foreign Language Screening Test

Name | Anurag Thakur    /  (+91) 9873838318    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

This side Anurag one of the representative from Babyshop, I hope this Email finds you well. I appreciate your reaching out to us & sorry to learn about your situation. However, please rest assured that I'll try to resolve this in the best possible manner. I can see you have contacted us regarding courier not recieved.

Please accept my apologies for you had to witness such an experiment with Babyshop . This is definitely not the type of servint and experiennt we would ever want our coustomers to go through. I completely understand how frustrating and upsetting it can get in such situations like these. I know my words can't change what has already happened, but I assure you I would do everything in my control to correct the situation.

Please be apprised that I have gone and made sure that you will receive your order by tomorrow. And in addition to that as an apologize please accept a coupon of ₹500 which you could use towards your next order.

I am glad that you took out time and you informed this to us. I hope I was was to resolve your concern if there is anything else please do reply to this email.

Regards,
Anurag
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

This side Anurag one of the representative from Babyshop, I hope this Email finds you well. I appreciate your reaching out to us & sorry to learn about your situation. However, please rest assured that I'll try to resolve this in the best possible manner. I can see you have contacted us regarding different color product delivered to you.

I know it is really frustrating when things do not turn up as expected, and I am sure there is no way to compensate for the emotional stress that you are going through but at the same time, I want to do my part and assure you that I am going to support you to the best of my abilities.

Please be apprised that I have gone ahead and raised the request to change the product with 24 to 48 business working hours.

I am glad that you took out time and you informed this to us. I hope I was was to resolve your concern if there is anything else please do reply to this email.

Regards,
Anurag
Babyshop Team

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