Subject: Dutch Language Test - Abdul Rahman
From: Abdul Rahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 05:41:23 -0400

| | Foreign Language Screening Test

Name | Abdul Rahman    /  (+91) 6397345306    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

My dear customer,
Firstly I apologise you this inconvenience.now we will setisfy you.your order will deliver to your address today.i checked out your address is missing please confirm your address ....add is abc .... your order will deliver next 5 hours ...ok thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

My dear customer,
Sorry for this inconvenience.i check your order and give right solution.please give me a moment please......your order I&#039;d -9643039489.please you can change trouse.we will send you your favourite colour trouser .
Thanks

| |