Subject: Dutch Language Test - Harshit Tyagi
From: Harshit Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 00:37:56 -0400

| | Foreign Language Screening Test

Name | Harshit Tyagi    /  (+91) 8445486897    / [email-masked]
Whats your first language | Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all sir i apologise for our mistake Yes it is possible sir if the order is not on time we will give your refund back and there will be strict actions against courier boy taken...Don't worry sir our services were good...if u dont want to cancel your order we will give you that order on time..
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir first of all i apologise for our bad behaviour and for our delay yes we will return back your order sir if you want to return it and if it would be possible to give your refund back we surely do that sir..don't worry sir we were here to help you...in any such manner..

| |