Subject: Russian Language Test - Abhinav Srivastava
From: Abhinav Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 00:27:44 -0400

| | Foreign Language Screening Test

Name | Abhinav Srivastava    /  (91) 9889435837    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi <Customer Name>

I apologize for the inconvenience you are facing, let me check the status of your order with id 9643039489 with courier team that why its not getting delivered till yet.

If we would find something irrelevant we will escalate this issue to the concern department as soon as possible.

Give us 24 hours to resolve the issue and we will get back to you.

Feel free to contact us for any further query or issue.

Regards
Customer Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi <Customer Name>

Extremely Sorry! for the misplaced order you received with id 9643039489
As i can see the status of your complaint you raised previously also that the Escalation Team is doing inquiry thoroughly and its in process.It would take 2 days to get completed.

We will get back to you shortly with the proper reason and solution to it.
Thanks! for your valuable feedback regarding your shopping experience.

Feel free to contact us for any further query or any issue.

Regards
Customer Support Team

| |