Subject: Spanish Language Test - Priyanshu Singh
From: Priyanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 12:28:11 -0400

| | Foreign Language Screening Test

Name | Priyanshu Singh    /  (+91) 8700692208    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

I hope you and your loved ones are doing great.

I am sorry to know about the delay in the delivery of your order. I will surely help you with this!

After reviewing your account, I can confirm that you will receive your order within 24 hours.

Also I would apologize for the inconvenience this have caused to you.

Rest be assured, we take care of each and every transaction you have made on our website.

Apology from the courier guy is not possible but I do have another option for you. We will raise a complaint against the courier boy and necessary actions will be taken. Your order will be delivered to you by tomorrow.

Your patience and understanding is highly appreciated in this matter.

Thank you for contacting Babyshop. If you need more help, we are here for you 24*7.

Stay Safe and Healthy!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello there,

Thank you for contacting Babyshop.com!

I am sorry to learn that you have received the wrong colour of trouser. I will surely help you with this.

In order to resolve this issue, I have created a replacement request on your behalf. Our delivery representative will deliver the blue trouser and you can return the different colour trouser to him.

Also I would like to apologize for the inconvenience this have caused to you.

Apology from our representative is not possible. However as an apology gesture, I have added $10 coupon to your account which you can use on your next order.

I hope it helps!

Thanks again for contacting us. If you need more help we are here 24*7.

Stay Safe and Healthy!

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