Subject: Arabic Language Test - Sajid Akhtar
From: Sajid Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 10:13:01 -0400

Foreign Language
Screening Test

Name

Sajid
Akhtar    /  (+91) 9807061543    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

First of all we are very sorry for the hurt you feel, we do not
expect any of our employee to misbehave with any customer. We apologise on the
behalf of our delivery boy and as well as I filing a complaint on your behalf.
Our administration team will find out the guy and  will take disciplinary
action against him. Let me check the status of your order, if it is in your city
we assure you that your order will be at your door as soon as possible. Please
wait for 24 hour.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello

First of all we ask your pardon for misbehaviour of our team member with you,
which we do not expect from any of our members. Please mention the time and date
of incident that we can take disciplinary action against the guy. I am filing
your order to exchange and the order will be picked up on 26 March 2021. Once
again we apologise you for the misbehaviour of our team member.

Thanks & Regards