Subject: French Language Test - Nitish Pandey
From: Nitish Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 09:24:41 -0400

| | Foreign Language Screening Test

Name | Nitish Pandey    /  (+91) 8837542873    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr./Miss Customer,

Greeting from Babyshop Team!

I hope you are doing well.

First of all , we would like to apologize for the inconvenience caused to you. We really feel sorry for whatever happened .

Yes , it's true that our delivery timeframe is 2- 3 days and as you said , you still  did not receive this order even after couple of weeks and delivery boy shouted on you.

We have escalated  this issue on high  priority as you are our valuable customer. And we treat our customer all in all.

So, please don't worry and be relaxed as we are investigating and this is our assurance that you will receive an update within few hours and we will make sure that your product will be delivered  by Thursday as you mentioned earlier. And we will make sure not to repeat this inconvenience again.

Please take care of yourself. Be safe.

Regards

Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr./Miss Customer,

Greeting from Babyshop Team!

I hope you are doing well.

First of all, I really apologize for the inconvenience caused to you. As we are customer centric company ,so customer is all in all for us. As you said, executive over tha call was rude and unprofessional , that's not good for us .But we thank you that you highlighted this issue and we are investigating and will take appropriate action.

We again sorry that you received wrong color product and we have already escalated it to our concerned team and you will be getting an update within 24 hours.

As you are our valuable customer, that's why we will do our best to fix your issue
and we will make sure not to repeat this inconvenience again.

Please take care of yourself and your family. Be Safe.

Regards

Team Babyshop

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