Subject: Russian Language Test - Amit Arora
From: Amit Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 05:26:44 -0400

| | Foreign Language Screening Test

Name | Amit Arora    /  (91) 9711150787    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is in regards to your order id 9643039489.

I’m very sorry there was trouble with your order & I understand your concern. It’s always important for us to deliver our products quickly and seamlessly. Though, this was caused by some technical problems with our supply chain system management outside of our control.

However, you are absolutely right and shouldn't have got such a response, we should have made sure there was good communication about this on our part but be rest assured & you don't have to raise a complaint. I will forward this to the concerned team & get this investigated with due diligence.

Moreover, I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. As an additional way to apologize, we created this exclusive code you can use to get a 10% discount on your next purchase: GIFT10.

Lastly, I will personally look into it & get the products delivered as soon as possible.

Sincerely,
Amit Arora
Customer Support Executive
+91-xxxxxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I’m so sorry we mixed up your order. I know a mistake like this can be very upsetting, but be rest assured & you don't have to raise a complaint. I will forward this to the concerned team & get this investigated with due diligence.

I’ve double-checked your original order and getting the correct items dispatched right now & should arrive tomorrow within 48 hours, the updated order number is NEWORDER1. If you’d like to track the package, here’s the link you can use: [NEWORDER1].

I’ll follow up with you the day after tomorrow to make sure you received the correct items. In meantime, if you want to ask anything, feel free to contact me directly.

We do have one small favor to ask. Please return the unwanted items to the same delivery agent.

Moreover, I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. Thank you so much for the genuine feedback.

Once again, I genuinely apologize for the inconvenience.

Sincerely,
Amit Arora
Customer Support Executive
+91-xxxxxxxxx

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