Subject: Dutch Language Test - Shiva Bhaati
From: Shiva Bhaati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 05:19:31 -0400

| | Foreign Language Screening Test

Name | Shiva Bhaati    /  (+91) 8800811814    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Patron,
Kindly accept our sincere apologies on the situation at hand.

We at Babyshop are continuously striving to make your shopping experience as seamless as ever. Thank you for sharing the order details with us and highlighting this incident. We would investigate the matter and get back to you within 48 hours. Also, please note that the delivery timeframe is subject to availability of the delivery team and route frames.

That being said, all options will be exhausted to resolve the situation.

Please refer to incident number #12345, for further communication.

Wishing you and your little one a bright day ahead.

Regards,
Team Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Patron,
We are saddened to hear about this incident.

Kindly allow us to scrutinize the matter and get back to you within 72hours. Apropos our stringent customer relations policy, appropriate feedback will be shared with the right personnel.
We highly value your continued support and trust with us. Rest assured, every viable compensation will be offered upon completion of our investigation.

You may refer to our exchange policy shared below:
123@245
Please refer to incident number #12345, for further communication.

Working towards a swift resolution.
Regards,
Team Babyshop.

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