Subject: Arabic Language Test - Minhajul Islam
From: Minhajul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 04:01:25 -0400

| | Foreign Language Screening Test

Name | Minhajul Islam    /  (+91) 7217410551    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am Minhaj, Customer Service Executive from Babyshop. Thank you for writing to us.
We are extremely sorry for the inconvenience caused to you. I have scheduled your delivery. The order should reach you by tomorrow. Thank you for helping us to improve our services.
Please feel free to write us for any further assistance.
Thank you.
Kind regards
Babyshop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
I am Minhaj, Customer Service Executive from Amazon. Thank you for writing to us.
We are extremely sorry for the inconvenience caused to you. I have escalated your replacement request and your order should be picked up by our courier service for replacement by tomorrow.
Thank you for helping us to improve our services.
Please feel free to write us for any further assistance.
Thank you.
Kind regards
Amazon Team.

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