Subject: Korean Language Test - Neerupama Swain
From: Neerupama Swain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 03:36:44 -0400

| | Foreign Language Screening Test

Name | Neerupama Swain    /  (91) 7011245173    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good afternoon Sir/Madam

We sincerely apologise for the inconveniences occurred to you and we will try to solve your problem as soon as possible and we will deliver your order within 24 hours.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good afternoon Sir
We sincerely apologise for the inconveniences occurred to you and we will check the order details of your again and we will exchange the product as per your requirement.

Thank you

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