Subject: Italian Language Test - Rahul Aviral
From: Rahul Aviral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 03:05:45 -0400

Foreign Language
Screening Test

Name

Rahul
Aviral    /  (+91) 9810220904
/ [email-masked]

Whats your first
language

Italian

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Customer,

Thank you for contacting support.

I understand that there is a delay in the delivery of the product order with id
9643039489. We are sorry for the inconvenience caused.

You are one of our important customers and we are committed to providing the
best experience. It's unfortunate that you had to go through the unprofessional
behavior of the courier team. We will investigate it.

As far as the delivery is concerned, we will prioritize your order and will try
to deliver it as soon as we can.

We appreciate your time and patience,

Thank you,

Aviral R - Customer support Representative - Babyshop Shop

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Hi Customer,

Thank you for contacting support.

We have gone through your concern and we understand that you have not got the
color of the purchased item as per your order with id 9643039489. We are sorry
for the inconvenience caused.

You are one of our important customers and we are committed to providing the
best experience. We will look into this matter and will take appropriate actions
as per our return and exchange policies.

As far as the delivery is concerned, we will prioritize your order in case you
are eligible for the return and will try to deliver it as soon as we can.

We appreciate your time and patience,

Thank you,

Aviral R - Customer support Representative - Babyshop Shop