Subject: French Language Test - Akash Dwivedi
From: Akash Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 17:31:50 -0400

| | Foreign Language Screening Test

Name | Akash Dwivedi    /  (+91) 6387015013    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam,

Sorry! For the inconvenience. Your order will be delivered within 24 hours. I apologise on behalf of my courier team. As per the company rules there are no compensation given,but we assure you that,no delevery charges will be taken.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam,

Sorry for the inconvenience. We are informing you that,your order will be replaced within 2 or 3 working days,but there are no compensation given as per the company rules,but we'll make sure that there will be no extra charges will be taken.

Thank you.

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