Subject: German Language Test - Himanshu Soni
From: Himanshu Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 15:20:39 -0400

| | Foreign Language Screening Test

Name | Himanshu Soni    /  (110005) 7290873490    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you so much for contacting us.

There has unfortunately been a delay with your order.

As it was damaged and we returned it and immediately ordered a new one, as we only ship products that are free of defects.
Your order therefore took longer than usual to process.

As I can see in our database, your order is currently being packaged in our fulfillment center and will be handed over to our logistics partner within 24 hours.

You will be notified by e-mail when it ships.

Please accept my sincere apologies for the inconvenience encountered in this situation with the delay with your order.

We will contact our logistics in this regard and forward your feedback to our relevant team.

I can of course understand your frustration, and for this reason I would like to go beyond just words.

I have now added a promotional voucher to your customer account for your next order.

I hope this helps you. If you need further assistance, please write to us.

We look forward to seeing you again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Thank you so much for contacting us.

I'm sorry that we sent you another item instead of the article you ordered.

Of course, I will immediately arrange everything necessary to help you.

Therefore, I have just arranged a replacement order for the item you ordered immediately so that you can get it as soon as possible at no additional cost.

Here is the replacement order ID - 7823

We will send the new package to the same address as soon as possible.

Alternatively, if you prefer to receive a refund instead of a replacement of the item, please do not hesitate to reply directly to this email.

You can use the following link to view and print all documents and information required for making return of the wrong article.
[.... ;:"! "&]

The return label is already prepaid just drop the package to the nearest post office.

I hope this helps you, If you need further assistance, please write to us.

We look forward to seeing you again.

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