Subject: Korean Language Test - Christy Thomas
From: Christy Thomas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 13:49:35 -0400

| | Foreign Language Screening Test

Name | Christy Thomas    /  (+91) 9645419387    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,
Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by [our products or services] and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future.

If still the item didn't deliver on certain date you can replace the item, issue a refund etc..

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Valued Customer,
First of all, let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.
I have run a quick investigation to find out the reasons that led to this error and I came to the conclusion that it's due to some misunderstanding and confusion . This is clearly a mistake at our end and we take responsibility for it.

In our best efforts to keep our customers happy and satisfied, we are going to give you a new item with purchase discount coupon for the next item.  This is the least that we can do in the light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.

I would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.
I apologize again for the inconvenience.

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