Subject: German Language Test - Amaninder Singh
From: Amaninder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 12:54:37 -0400

Foreign Language
Screening Test

Name

Amaninder
Singh    /  (91) 9872420406    / [email-masked]

Whats your first language

German

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We apologies for the inconvenience and delay in delivery of product.

We ensure you to deliver your product within 24 hours by taking it on high
priority.

After checking all the matter we will take strict action against the delivery
management for rude behavior.

Since you are our valued customer we ensure appropriate actions to be taken and
take care of your delivery.

Thanks and regards,

Babyshop team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We apologies for the inconvenience and take appropriate actions for the wrong
delivery of product.

We ensure you that you will get the correct color of your choice within time
frame .

Since you are our valued customer , we will escalate the matter to higher
management regarding the support team and apologies on the behalf of our support
team.

Thanks and regards,

Babyshop Team