Subject: Spanish Language Test - Pratyush Sharma
From: Pratyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 12:19:39 -0400

| | Foreign Language Screening Test

Name | Pratyush Sharma    /  (+91) 9625261877    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We apologize for the inconvenience and trouble caused to you.

We will definitely look into this matter and ensure you that the products get delivered as soon as possible.

Kindly allow us sometime.

Thank you for letting us about the rude behaviour and we ensure to take strict action against them.

Hoping for your kind cooperation.

Regards
Customer care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

We apologize for the inconvenience and trouble caused to you.

We will definitely look into this matter and also ensure to take strict action against them.

Kindly allow us sometime.

Thank you for letting us about the rude behaviour as your feedbacks help us to improve and maintain better customer service.

Hoping for your kind cooperation.

Regards
Customer care

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