Subject: Dutch Language Test - Promita Das
From: Promita Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 09:58:36 -0400

Foreign Language
Screening Test

Name

Promita
Das    /  (91) 9748658004    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear valued customer,

We apologise for the inconveniences caused by us. Kindly allow us few moments to
look into the matter and assist you with the best possible resolution.

We have already highlighted the concern to our courier partner and will make
sure that you get your parcel at an earliest. Also, a tracking link to your
order had been sent to your registered mobile number for fastest tracking
information.

If you have any additional questions regarding order ID 9634039489 kindly do
revert back on the same email thread, we will be glad to assist.

Regards,

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
valued customer,

Please accept my apology for the inconveniences caused by us.

I am very glad to inform you that we are having an ongoing sale on the garments
range and if you order the same trouser you'll get a flat 15% discount with free
delivery. I would request you to kindly return the previous order and place a
new order so that you can avail the discount with assured delivery within 24
hours.

Also, we have already started the enquiry for your concern and will update you
shortly about the same.

Thanks for your cooperation.

Team Babyshop