Subject: French Language Test - Jayawardhan Reddy
From: Jayawardhan Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 06:12:51 -0400

Foreign Language
Screening Test

Name

Jayawardhan
Reddy    /  (91) 9849003483    / [email-masked]

Whats your first language

French

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Hope you are dong well.

I have gone through the compete issue and apologies for the
inconvenience caused.

But, Not to worry because we will provide you the better
solution for this.

I found the  order 9643039489 is been dispatched/Out for
delivery, as per the update received for the delivery team i.e.., Due to the
bridge damage (11 Miles near by your location ) the whole transport system has
struck in the traffic, so we couldn't deliver the product on time.

We consider your issue on priority and arranging another
vehicle to  pickup the shipment from the blocked point, assuring you the
delivery will be taken place at your door step with in 24 Hours from now.

ABCDEFGG is the promo code which can be used in next purchase
where you can get flat 25% discount of  your total bill.

Thanking for opting Baby shop chat support services, Best wishes.

Thanks & Regards,

Jaivardhan Reddy.

Sr. Associate Chat support.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Xyz,

Hope you are dong well.

I have gone through the compete e-mail,

Regret & apologies  on behalf of my team for the
inconvenience caused for the whole episode.

But, Not to worry because we will provide you the better
solution for this.

Your concern has reached to escalation desk , can provide you
the multiple options below.

Option A-Are you willing to exchange the product with different color?

Option B-Are you looking looking out for refund?

Requesting to choose an option, then can proceed accordingly.

Thanking for opting Baby shop chat support services, Best wishes

Thanks & Regards,

Jaivardhan Reddy.

Sr. Associate Chat support.