Subject: Arabic Language Test - Khadija Ezzahir
From: Khadija Ezzahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 17:22:21 -0400

| | Foreign Language Screening Test

Name | Khadija Ezzahir    /  (+971) 55 660 0989    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XXX,

I'm very sorry that you still haven't received your order. Our team at Babyshop does our best to deliver shipments within our target of 2-3 days. Usually, our couriers are able to meet our goals, and I apologize on their behalf for their difficulty in meeting this goal.

I've inititiated an inquiry with the courier. In the meantime, if you haven't received the tracking number for your shipment, it is 1wx0234yz. Please feel free to track the shipment on their website (www.couriername.com), and I will email you as soon as I've heard from their service department.

Best regards,

Khadija Ezzahir, Babyshop Customer Support Manager

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear YYY,

I'm very sorry that you've experienced difficulty in your efforts to exchange the trousers. I have tagged your complaint and will personally assist you in resolving the situation to your satisfaction. The complaint number is: xxx-1234.

Can you tell me which color trousers you received? If they are not blue, then please send them back to our customer service department with your name, address, email, order number, and the following complaint number, so that we may follow up on your complaint and send you the correct trousers. The address of the service department is:

Babyshop Service Center
100 Corporate Drive
Old Bridge, New Jersey 07747

Best regards,
Khadija Ezzahir, Customer Service Manager

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