Subject: Arabic Language Test - Mansi Chauhan
From: Mansi Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 09:11:18 -0400

| | Foreign Language Screening Test

Name | Mansi Chauhan    /  (91) 9871868465    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]
[email-masked]
23/03/2021
Sub; resolving the Customer's Issue.

Dear Customer,
I apologise for the behalf of Delivery man yet I believe he's a part of our coordinator.
I also feel deeply sorry for your inconvenience regarding the late delivery of our product. I assure you that we'll speedily transfer your complain to our Delivery coordinator to deliver the product at your desired time frame.
Till then I please you to maintain your calm.
Thankfully,
Mansi Chauhan
Baby shop customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

[email-masked]
[email-masked]
23/03/2021
Sub; in response to your complaint.

Dear Customer,
I completely understand your Issue of not receiving the desired product that you selected at the first place. I request you to send the picture of the received product attached in this e-mail reply. I will then proceed further with you return request if Applicable on the above product.
Thanks!
Mansi Chauhan,
Amazon's customer support.

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