Subject: Arabic Language Test - Mohammed Salih
From: Mohammed Salih <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 06:10:10 -0400

| | Foreign Language Screening Test

Name | Mohammed Salih     /  (0091) 6309280995    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mohammed salih from bodyshop team is talking to you
Thank you for your email we take our client’s satisfaction as the most important priorities in our company
We would like to apologize you for impolite behavior from our employer side and we appreciate your feedback it will help us to solve your issue and improving our service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mohammed salih from bodyshop is talking to you sir
Thank you sir for your email we take your service as priority
As your mentioned in your message there’s exchange in your trouser’s color due to some issues we will forward your message to appropriate department who can address your problem.
And we would like to apologize for the frustration you've been experiencing recently and impolite behavior from our employers We want you to know that we appreciate your complain . It will allow us to resolve any problems that occur and help us to improve our services.

| |