Subject: Arabic Language Test - Ishtiyaque Alam
From: Ishtiyaque Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 04:23:16 -0400

| | Foreign Language Screening Test

Name | Ishtiyaque Alam    /  (76677) 41491    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are feeing very happy to inform you that your order will be sent to you again by courier within 1-2 working days and we apologize to you because of bad behaviour by courier.

Team baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We are happy to inform you that your ordered color was accurate but by our team the other color has been sent to you so it will be exchange within 1-2 working days don't worry please

Team baby shop

| |