Subject: Dutch Language Test - Sreelal CT
From: Sreelal CT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 04:21:03 -0400

Foreign Language
Screening Test

Name

Sreelal
CT    /  (+91) 9871278091    / [email-masked]

Whats your first language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Customer,

First of all let me apologize for the inconvenience caused to you by our courier
team. According to the order placed with id 9643039489, I can see that your
order has not been received to your doorstep in the given time, in order to that
I'm taking your query under priority basis and report it to the upper level.

I make sure that you g et your package within the next 24hrs time and this time
there won't be any mistakes from our side.

Once again I would like to thank you for been patient throughout the time and I
apologize again for the inconvenience you have faced.

Thank You

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Before getting into your issue, let me apologize for the inconvenience you have
caused in the delivery.

As I can see the order you have place with id9643039489 is the product "blue
color trouser" and you according to your statement you have receved a different
color.

According to the check I have done to your Id, there is not fault from your side
and it is clearly the mistake of delivery team and I'm apologizing for this
issue. I have taken this issue in priority basis and you will receive the
package in the next 24hrs.

Thank You.