Subject: Arabic Language Test - Mayank Phular
From: Mayank Phular <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 23:21:53 -0400

| | Foreign Language Screening Test

Name | Mayank Phular    /  (91) 7417048610    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Hope you and your loved ones are healthy and safe.
We apologize for any inconvenience caused. At Babyshop ,we believe in providing the best of services to our customer.

I will coordinate with the courier team regarding this issue so be assured a proper resolution will be provided to you as we provide customers with easy access to information, products and services ,as well as the means to get their grievances redressed.

We look forward to your co-operation.

Thank you for giving us the opportunity to serve.

Sincerely,
Mayank Phular
Customer Support Executive
BabyShop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Hope you and your loved ones are healthy and safe.
We apologize for any inconvenience caused. At Babyshop ,we believe in providing the best of services to our customer.

As you mentioned you ordered blue color trouser and have recieved some different color so kindly provide some pictures of the trouser which you have recieved, Sorry for the inconvenience caused to you and be assured you will be provided proper resolution to your problem

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