Subject: Arabic Language Test - Kamran Khan
From: Kamran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 14:16:21 -0400

| | Foreign Language Screening Test

Name | Kamran Khan    /  (91) 9717078586    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

greetings from Babyshop Team.

At the outset, we sincerely regret the unfortunate incident and the experience you had while dealing with our company. In this regards, we would like to apprise you that we have a very stringent method to deal deal for this kind of situation wherein a customer has been misbehaved by any of our company personnel.

Please rest assured, we have taken the matter very urgently and will try our level best to make your experience better going forward. We request you to kindly allow us some time to investigate the matter on hand and we assure you that one of our personnel will get in touch with you at teh earliest.

Requesting for your kind understanding in this regard and should you need any further assistance, please feel free to get in touch with us.

Thanks & Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

Greetings from Amazon,

To begin with, we regret the inconvenience caused to your goodself in this regard.

While we understand your unpleasant experience while dealing with our personnel, we understand you expect the best from the company like Amazon and we sincerely appreciate your patronage and your trust in our Brand.

Upon being notified by your goodself, we have taken the matter urgently and currently we are coordinating with our concern department to have your concern addressed at the earliest. We request your patience in the meantime as we will get back to your as soon as we can and sort this out for you.

While requesting for your understanding, we once again regret the inconvenience caused to you. We will leave no stone unturned to make your experience best with Amazon.

Should you need any other assistance, please feel free to get in touch with us.

Thanks & Regards
XYZ

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