Subject: German Language Test - Khyati Yadav
From: Khyati Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 12:18:22 -0400

| | Foreign Language Screening Test

Name | Khyati Yadav    /  (+91) 9560718376    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I apologise for the inconvenience caused you and completely understand the situation you are facing right now.

Due to the Covid-19 situation the delivery of orders are taking little longer than the usual delivery time.
I also apologise on behalf of the courier team for being rude with you and not rescheduling your delivery.

I have checked that the order is still at the ware house and I am rescheduling your delivery again from my end.I would request you to please be co-operative and wait for another 24-28 hours. Your order will be delivered to you soon and I will make sure that this never happens again.

Please feel free to contact us for any query.
Your patience is appreciated.
Thank you for contacting us. I wish you a safe day.

Baby Shop Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I apologise for the inconvenience caused you. You are our valuable customer and I feel extremely sad that you have to face problem. I know what you might have gone through.

I have checked all the parameters and found that the mistake was done from our side by delivering wrong item.
As I have checked your order can still be replaced. So I am placing a replacement request and your order will be replaced within 24-48 hours.
I have shared your valuable feedback with the authorities and strict action will be taken and I assure you that this will not repeat again.

I request you to co-operate a little and wait for some time. Your correct order will surely be delivered to you soon.

Your patience is appreciated.

Feel free to contact us anytime for any query. We are here for your services.

Thank you for contacting Amazon.

Have a safe and beautiful day.

Team Amazon.

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