Subject: Dutch Language Test - Sagun Tripathi
From: Sagun Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 09:49:04 -0400

| | Foreign Language Screening Test

Name | Sagun Tripathi    /  (91) 8840898937    / [email-masked]
Whats your first language | Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hi iam sagun ,from baby shop team ,sorry for the inconveniences mam,as you mentioned your order I'd ...I can see it's out of delivery and will be delivered within 24 hours mam, and will definitely take action against the delivery man,this will repeated,I assure you mam,thnku have a good day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam ,
Sagun from baby shop team,
Sorry for the mistake and unprofessional behaviour of our team,our delivery boy will reach you soon within 2-3days, please return the trouser with rate tag on it,will exchange it for sure.
Thnku n gud day

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