Subject: Arabic Language Test - Mohammad Sarfaraz Ahmad
From: Mohammad Sarfaraz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 09:24:45 -0400

| | Foreign Language Screening Test

Name | Mohammad Sarfaraz Ahmad    /  (110025) 7678313248    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are extremely sorry for what was enacted by our support team and we are extremely investigating the matter with serious attention.
Inconvenience is regretted!
Our customers are blessing we always welcome our customer's queries with broad hearted and trying to provide services with full of generosity, compassion and honesty as our level best.
We will reform our mistakes and and let you further complaints. Once again we are extremely sorry please apology our team!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for mistake and inconvenience is regretted.
We will deliver as for as possible your booked iteam in quick way. And far as the case is concerned regarding rude behaviour of our support team and their treatment on you will unprofessional way is extremely matter of concern and we  show our apology from our support Team.
Our customers are our happiness and we the team of baby shop not let again further mistake to be occurred. Thanks ,

| |