Subject: Spanish Language Test - Mohammad Faizan
From: Mohammad Faizan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 07:52:28 -0400

| | Foreign Language Screening Test

Name | Mohammad Faizan     /  (+91) 7289946637    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am Mohammad Faizan, the customer support associate.

Thank you for writing to us.

We are sorry for your inconvenience.we checked your order and you shall receive your order by 4:00 pm, tomorrow.

We thank you for improve our service and your trust in us.

Please feel free to write us for any further assistance.

Thank you
Faizan
Customer support associate

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I am Faizan, the customer support associate.

Thank you for writing to us.

We are sorry for your inconvenience.we checked your order and we apologize for the delayed delivery and  the misbehaviour of our support team,the misbehavoir will be considered further now we are place your order with  exchange the color.

We thank you for improve our service and your trust in us.

Please feel free to write us for any further assistance.

Thank you
Faizan
Customer support associate.

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