Subject: Italian Language Test - Vaibhav Sardana
From: Vaibhav Sardana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 07:06:17 -0400

| | Foreign Language Screening Test

Name | Vaibhav Sardana    /  (91) 9017570071    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We hope you and your family are doing good and are safe in this pandemic.

We regret for tge inconveniece caused to you, we shipped your order as soon as we got it, we promise you to deliever your order within next 24 hours.

We apologize for any inconvenience that you suffered from the delievery team. The delievery company is outsourced by us. We will look into the matter and get back to you.

Thanks for shopping with us.
Regards
Vaibhav
(DESIGNATION)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We hope you and your family are doing good and are safe in this pandemic.

We regret and apologize for the inconveniece caused to you. As per companies policy any order can not be exchanged after 15 days of delievery, and your request to change the order came on 17th day after delievery. But you are our special customer so we will exchange it for you, kindly return your shipment and we will deliever your prefferd order.

We apologize for any miscommunication from oursupport team we will definetly look into the matter and get back to you.

Regards
Amazon

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