Subject: Dutch Language Test - Amit sakhuja
From: Amit sakhuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 06:48:22 -0400

| | Foreign Language Screening Test

Name | Amit sakhuja    /  (+91) 7979096516    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

I can understand your situation and i am extremely for the problem you are facing.I am fordwarding your complain to our technical team and we will try to solve your problem as soon as possible.

Regards,
Amit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

I can understand your situation and I wil make sure I resolve your problem as soon as possible.I apologise for the problem you are facing and I have raised a complain on your behalf to our technical team and we will make sure we solve your problem as soon as possible.

Regards,
Amit

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