Subject: Italian Language Test - Sourav Singh
From: Sourav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 06:46:19 -0400

| | Foreign Language Screening Test

Name | Sourav Singh    /  (+91) 9871942602    / [email-masked]
Whats your first language | Italian
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | In a time of stress like this, your customer can feel like you are refusing to help them at all, even though it’s really a conflict about where the help will come from.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

In a constantly changing and increasingly competitive environment, you need to make more effort to grow your online sales.

For many businesses, this is the biggest reason why revenue goals aren’t met.

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