Subject: Spanish Language Test - YASH RANA
From: YASH RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 05:09:41 -0400

| | Foreign Language Screening Test

Name | YASH RANA    /  (93549) 66695    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,
Thank you for contacting babyshop.
We truly would like to apologise for the inconvenience that caused to you.
We would like to inform you that you will receive your order by today date and we have also taken courier partner feedback.
We look forward to doing business with you.
Regards Yash Rana

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
Thank you for contacting Amazon.
We would like to apologise for agent misbehave we have taken necessary action against the rude agent.
This is to inform you that we have initiated refund for 9643039489 order and you can keep the order as an apology token.
We hope you are happy with the resolution given to you.
Regards Yash Rana

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