Subject: Arabic Language Test - Sk Arman Ali Mondal
From: Sk Arman Ali Mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Mar 2021 07:04:17 -0400

Foreign Language
Screening Test

Name

Sk Arman
Ali Mondal    /  (+91) 7003534743
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Subject
Line: Delay in delivery.

Hi Sir/Madam,

This email is regarding your order with Id 9643039489, as we connected to
delivery team they will deliver your order on or before Friday due to some
unforeseen issues the order is delayed.

As our delivery team is late due to some unforeseen issues we are really sorry
for this inconvenience, if you face any kind of issues please kindly revert
back on this mail so we will solve your queries and problems as soon as
possible.

Thank you for connecting Babyshop.

Thanks & regards,

Arman Ali

(Babyshop Team)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject
Line: Exchange,Return or refund

Hi Sir/Madam,

This email is regarding your order with Id 9643039489, we are really sorry for
unprofessional behaviour that you have faced.

As you order blue colour trousers and received different colour so you don't
need to worry about that as we are giving you exchange or return and refund
option  for your order and free delivery for your next order as a
compensation.

As you have faced issues in your last order we are really sorry for this
inconvenience, if you face any kind of issues please kindly revert  back on
this mail so we will solve your queries and problems as soon as possible.

Thank you for connecting Babyshop.

Thanks & regards,

Arman Ali

(Babyshop Team)